One account, forty buildings, and a manager who wants answers
Reactive callouts and planned work organized by site under the account that owns them, with property managers able to see status themselves.
What makes this trade different
Property maintenance inverts the usual customer model. You do not have four hundred customers; you have twelve accounts that between them control four hundred addresses, and the person raising the work order has never seen most of them.
That makes reporting the actual product. A property manager judges you on whether you can tell them what was done at which building this month — and most contractors cannot, because their records are organized by job rather than by site.
How ServusOne handles it
Sites under the account that owns them
A single customer holds many service addresses, so a managing agent is one account with many properties rather than hundreds of disconnected records that share a billing name.
Property managers who serve themselves
Account contacts see their jobs, work orders, estimates, and invoices in the portal, and can request schedule changes and sign off work — which removes the bulk of status email.
Reactive and planned work side by side
An emergency callout and a planned quarterly visit both sit on the same board against the same site, so coverage of an account is visible as a whole.
The monthly account picture
Reporting draws on the same job and invoice records your team creates, so account-level activity is retrievable without assembling a spreadsheet at month end.
The parts this trade leans on
Sites, jobs, equipment, and invoices on one customer record.
Client portalCustomers check their own jobs, invoices, and payments.
Scheduling and dispatchBook work, assign it, and keep the board accurate when the day changes.
Reporting and analyticsWork, revenue, receivables, and hours from your own records.
Straight answers
Can one customer hold many properties?
Yes. Customers carry multiple service addresses, so a managing agent's whole portfolio sits under one account with the work recorded per site.
Can property managers raise work themselves?
Portal contacts can view their work, sign off work orders, request schedule changes, and message you. New work still comes to you rather than being self-created.
Try it on a real week of your work
The 14-day trial starts without a card. You can also see the other trades in Property, Facility, and Restoration.